Special Interest Groups Telecom Expense Management (TEM) |
TEM - Special Interest Group |
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Bob HartmannWELCOME MESSAGE The telecom expense management market continues to change and evolve. Market consolidation continues and most TEM providers are now supporting both fixed and mobile services. The traditional providers have expanded their services to include business process outsourcing for bill verification and payments, provider negotiation, consulting on sourcing, and device management. The market is moving away from single-country service offerings to meet the needs of multinational corporations. In addition, systems integrators are taking a greater interest in providing their clients with TEM services. Even major telcos are entering the market. With telecom expense accounting for up to 20% of an enterprise's entire IT budget, telecom spend can equal 1 to 2% of a company's total revenue. The TEM area is ripe for greater focus within a company, and effort should be devoted to this cost saving opportunity, either by internal staff or external consultants. Thank you and please feel free to contact me for additional information
Bob Hartmann |
Featured ContentThe Historical Telecom Audit Part 1This month’s featured article is part 1 in a series of articles that will take the reader step-by-step through the first part of implementing a TEM solution – the historical telecom audit. The historical telecom audit is a means to establish and validate a baseline of services that will be later used for monitoring a monthly TEM service. Choosing a Telecom Expense Management Solution: 7 Questions You Need to AskTelecom Expense Management (TEM) can be defined as both an internal business process and a growing provider market segment. In the first context, TEM is the practice of managing the expense of telecom goods and services. Telecom professionals have long been focused on managing, containing and reducing the cost of voice, data, wireless and Internet services on behalf of their business. Telecom Expense Management: The Basics (#1)Telecom expense management (TEM) is a business approach to managing a company’s telecommunication service expenses (voice, data, and wireless). This can be done either utilizing software tools or manually, or some combination of both. |
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