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Author Topic: Panama - Call Center  (Read 4853 times)
mgarner
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« on: December 09, 2008, 05:29:42 PM »
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Can anyone give me a hi-level overview of the pros/cons of setting up a call center operation (100 to 200 people) in Panama?

A client is looking for the 'right shore' to begin operations and wants to understand the economics (infrastructure, labor rates, work force size, competition, etc.) in Panama specifically.

Any insight would be most appreciated!
MG
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eherrera

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« Reply #1 on: December 11, 2008, 08:00:32 PM »
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I have been offshoring to Latin America since the early 90s, and overall find the region both capable and promising.

Specifically where Panama is concerned, my answer is largely dependent on whether your client seeks to build a captive operation or find a provider to set up the seats.

English capability in Panama is good, lagging only behind Costa Rica in Central America. Telecomm infrastructure again is about as good as it is going to get in the region, but still well below what you would find in the US or Canada. Wages are above average for Latin America, but still quite competitive. Education lags its neighbors, but the economy is strong and government is intervening to improve. Literacy is quite high at over 92%, which makes it a lot easier to train and develop agents.

Perhaps its biggest advantage is the 2001 law that promotes call center businesses in the country, giving them favorable treatment. In spite of this law, the government is not nearly as well organized as Corruption is less of a problem than in most other latin countries, but it does exist and you might just run into it.

Of course, Panama and the US have a free trade agreement which also helps.

Generally speaking, I dont advocate narrowing down the location early in the process, allowing sites to compete just as providers would, but you could do a lot worse than locating a contact center in Panama.

Esteban
President, NovaSphere Group
Chairman, Outsourcing Institute Latin America Marketplace
www.novaspheregroup.com
www.novasphereblog.com

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Dave

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« Reply #2 on: March 07, 2009, 05:55:39 AM »
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Well said Esteban. The truth is Off shoring is for economical benefit and now whole world is suffering from Recession so the time is to save more, in my opinion Asian countries like India are playing big role to save cost and help rising up the profit.
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esteban
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« Reply #3 on: July 21, 2009, 05:02:21 PM »
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Do you have any sites that you would recommend in Panama?

Thanks

Will
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vicram
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« Reply #4 on: March 02, 2010, 07:20:53 PM »
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Hi i am looking for any one who is interesting in opeaning a call center in Panama. I will provide  you with all  phone lines, crm ,i will also training  your staff, all you need is an office  and adjents to dial in the system.

contact vic ram for more details  1 305 992 1487.
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Stephanie G
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« Reply #5 on: April 07, 2010, 12:18:22 PM »
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Please send me an email, I will send you my phone and I will let you know, what we can do for you in Panama.
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Stephanie G.
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« Reply #6 on: June 07, 2010, 03:50:17 PM »
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Is anyone interested in opening a call center in Panama , email me and we will make your sales, customer service or anything that your company needs to grow.
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ddavis

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« Reply #8 on: July 19, 2010, 12:38:40 PM »
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Reply #6 on: June 07, 2010, 03:50:17 PM

Please contact me at ddavis@bpidirect.net.  I am interested in opening a call center in Panama and would like more iformation.

Thank you,

Dan Davis
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« Reply #13 on: August 23, 2010, 01:06:38 AM »
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We are interested in either outsourcing some of our US BPO functions or establishing a new office or Joint Venture in Panama or Costa Rica.  Please contact me at kbs@parkavenueventures.net
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« Reply #14 on: August 26, 2010, 02:19:54 PM »
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I am looking to set up a 40-50 head call center in Panama. Please contact me if you have information or options for this... 6974-7106 or wayfarerllc@gmail.com
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