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Author Topic: Call Center Peformance - Where do you see the biggest bang for the buck?  (Read 1282 times)
mgarner
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« on: August 02, 2007, 02:22:39 PM »
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Where do you plan to spend the most money, time and talent to improve your key business results in 2007/2008 and why?

1) Coaching
2) Training - Design and Delivery
3) Work Force Management
4) Desktop Simplification
5) VRU/Speech Rec or
6) Hiring

Any specific tools or approaches you are considering employing?
Any specific metrics you are watching?

Thanks!
MG
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Maggie1988007

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« Reply #1 on: August 17, 2009, 03:53:21 AM »
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There are many things where we can spend money, time and talent to improve your key business.

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