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cost per handled second in the United States
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May 22, 2013, 05:48:48 AM
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Call Center Outsourcing
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mgarner
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cost per handled second in the United States
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Topic: cost per handled second in the United States (Read 1098 times)
mgarner
Moderator
Posts: 18
cost per handled second in the United States
«
on:
May 15, 2007, 01:31:19 PM »
Quote
Benchmarking question - what do you see as the range in the cost per handled second (of AHT) in the USA today? I see COSTS (not necessarily prices) in the 1 penny to 2 penny per handled second range.
Anyone else see anything different for modeling purposes?
Thanks,
MG
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mikect
Service Provider
Posts: 6
Re: cost per handled second in the United States
«
Reply #1 on:
June 01, 2007, 04:09:20 PM »
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You are talking of $72 dollars per hour? I offer $27/hr ...you should call me!!!
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mgarner
Moderator
Posts: 18
Re: cost per handled second in the United States
«
Reply #2 on:
August 02, 2007, 12:27:20 PM »
Quote
pricing I see is usually 1 penny per AHT second - if a call lasts 300 seconds on average, the pricing usually looks to be $3.00.
if you have decent utilzation (or billable hours to paid hours) - say 80% or higher - then the total cost per clock hour can come in anywhere from $26 to $32 per hour - all depending on utilzation and AHT management.
I think we're in the same ballpark
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