cost per handled second in the United States

[mgarner]

Benchmarking question - what do you see as the range in the cost per handled second (of AHT) in the USA today?  I see COSTS (not necessarily prices) in the 1 penny to 2 penny per handled second range.

Anyone else see anything different for modeling purposes?
Thanks,
MG

[mikect]

You are talking of $72 dollars per hour?  I offer $27/hr ...you should call me!!!

[mgarner]

pricing I see is usually 1 penny per AHT second - if a call lasts 300 seconds on average, the pricing usually looks to be $3.00. 

if you have decent utilzation (or billable hours to paid hours) - say 80% or higher - then the total cost per clock hour can come in anywhere from $26 to $32 per hour - all depending on utilzation and AHT management.

I think we're in the same ballpark

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