Time: 12:00 pm - 1:00 pm EST
Registration: Click Here to Register for Webinar
Cost: Free

The business-to-business marketplace is more crowded than ever before. In this age of hyper-competition, buyers are overwhelmed and often times have trouble differentiating one player from another. So when you come to the sales table, what helps you stand out from the pack? Organizations with a strong track record for sales success believe in the power of brand, and how it can bring accelerated sales results. We’ll discuss how your brand can help improve your sales.

Did you know that…

• A known brand will ALWAYS get the meeting or the RFP before an unknown brand.
• How prospects experience the first, second, and third interactions with your company will play a major role in being invited to and winning deals.
• B2B sales cycles often require an educational component. Enable early stage prospects to learn on their own but remain the source of their learning.
• Many service providers are overly enamored in what their company does or what they've built. If they want to sell more, they instead need to focus on what their prospective clients care about and how they can help them.

Speaker: Brenna Garratt, Chief Executive Officer, The Delve Group, Inc.

Date: May 21, 2013

Registration: Click Here to Register for Webinar

Time: 11:00 am - 12:00 pm EST

Registration: Click Here to Register for Webinar

Cost: Free

•             For decades, companies have been making business decisions based on transactional data stored in relational databases. Beyond that critical data, however, is a potential treasure trove of non-traditional, less structured data such as weblogs, social media, email, sensor data, and photographs that can be mined for useful information.

•             When Big Data is distilled and analyzed in combination with traditional enterprise data, enterprises can develop a more thorough and insightful understanding of their business, which can lead to enhanced productivity, a stronger competitive position, and greater innovation — all of which have a significant impact on the bottom line.

•             So what’s stopping your business from realizing the full potential of Big Data?

•             Visit our webinar to:

•             Learn how successful adoption of this non-traditional, less structured data can provide unprecedented insights into a business and create opportunities to enhance productivity as well as financial performance.

•             Become informed about top business constraints against Big Data and effective approaches to overcoming those challenges

Short agenda:

•             Introduction in Big Data

•             Apache Hadoop vs Traditional technologies

•             Big Data opportunities

•             Industry Use Cases

•             Effective ways for overcoming Big Data related challenges          

Speaker:

Eugeny Klugman, Big Data expert, Luxoft

Date: May 22, 2013

Registration: Click Here to Register for Webinar

Time: 12:00 pm - 1:00 pm EST

Registration: Click Here to Register for Webinar

Cost: Free

Changing customer expectations and greater connectivity of devices, people, and things is creating a new breed of business - the Digital Business. But will IT be in the driver’s seat – pushing the organization to reimagine and reconfigure itself to benefit from digital, or will IT take a backseat – responding to a digital agenda driven by marketing and operations?

Join this webinar to learn about how IT needs to organize in order to serve the business in an increasingly digital world. Our expert speakers will cover the following topics:

·        

• Factors shaping the increasing digitization of the customer experience and operations in business
• Characteristics of digital businesses, and why this demands a mind-set change - not simply another IT or website program
• The challenge for IT delivery organizations supporting digital businesses
• Key success factors and organizational models that work – and those that don’t
• How IT leaders can secure influence and help build the case for change

Expert Speakers:

Edmond Cunningham, Member of PA Consulting Group’s Management team and expert in IT Transformation
Larry Scinto, Managing Consultant at PA Consulting Group and expert in Outsourcing and IT Infrastructure

Date: May 22, 2013 - Webinar

Registration: Click Here to Register for Webinar

Sponsored By: PA Consulting Group

Don’t miss this informative webinar on how IT needs to organize to serve the business in an increasingly digital world.

Time: 12:00 pm - 1:00 pm EST

Registration: Click Here to Register for Webinar

Cost: Free

Payment Card Industry Data Security Standard (PCI DSS) is the prevalent standard for the implementation of security frameworks for organizations processing financial data in their online ecosystems.  This standard, rather than being prescriptive over hardware or software elements, is focused on the overarching processes within the IT organization, and how security process, procedures and controls are implemented.   

During this webinar you will learn about new strategies and tactical initiatives that will facilitate rapid adoption of PCI DSS compliance standard and provide your clients with “peace of mind”.  Hot issues that will be addressed include:

•      Factors make cloud controls a bit more difficult

•      Mis-conceptions on PCI DSS in the cloud

•      Audit and assessment

•      Production Operations

•      Key areas for securing resources in the cloud

•      Lifecycle of certification

Expert Speaker:

George Marootian, VP, Principal Architect at Cloud Technology Partner

Date: May 24, 2013 - Webinar

Registration: Click Here to Register for Webinar

Time: 2:00 pm - 3:00 pm EST
Registration: Click Here to Register for Webinar
Cost: Free

For companies trying to sell complex technology solutions, particularly those providing any type of IT or Business Process outsourcing services, building an effective demand generation system is highly time-consuming process – and that’s if you have already done it before. 

For already overwhelmed sales or marketing leaders getting it right the first time can be a very long and expensive learning curve.

Here are just a few of the interdependent components that must be stood up or created in order to be successful at consistently creating leads and moving those opportunities into a sales process.

• Marketing Automation Platform (integration, testing and customization)

• Website enhancements – keyword research and SEO, lead call to actions, opt-in and engagement forms
• Content Creation – blogging, webinars, white papers
• Social Media – Network development and engagement, monitoring, content sharing and syndication
• Lead Research and Qualification – personal contact and dialogue to advance qualify each lead

When do these services make sense?

• When It's Time to Start Thinking About Hiring Your First Sales Team or Expanding an Existing Team
• Prior to Making Your Next Venture Capital / Private Equity Pitch
• When You Need Dedicated Support to Launch a New Offering
• For Outsourcers Ready To Break Into New Markets 
• Before Hiring Yet Another Sales Leader or adding any More Reps to Your Team
• When Your Revenues Have Plateaued
• If You Simply Don't Have a Lead Gen Model That's Getting it Done

Join 3FORWARD, specialists helping outsourcing companies optimize their sales and demand generation processes, for this provocative, informative and instructional webinar.

Expert Speakers: 

Dan Hudson, Co-founder and President, 3FORWARD

Matt Smith, Co-founder and Executive Vice President, 3FORWARD

Date: May 30, 2013

Registration: Click Here to Register for Webinar

Time: 2:00 pm - 3:00 pm EST

Registration: Click Here to Register for Webinar

Cost: Free

In the coming era of IT, success will not be defined by the technology you build, but by the technology ecosystems that you curate. IT will cease to be the “sole source” provider of technology to the enterprise and must instead excel at orchestrating a complex web of technology service providers to deliver competitive advantage and sustainable business value. It’s no small task and will require an entirely new breed of IT management skills.

Based on his book, The Quantum Age of IT: Why Everything You Know About IT is About to Change, Charles Araujo will paint a portrait of what the next generation IT organization will look like – and what it means to IT organizations and service providers alike. He will describe the challenges – and opportunities – that the IT ecosystems will bring and how you can set yourself apart by learning how to manage them most effectively.

KEY LEARNING POINTS:
- How the next generation IT organization will operate
- What it will mean to effectively manage an IT ecosystem
- How negotiation and collaboration skills will be the key to leveraging ecosystems that drive innovation

Expert Speaker:

Charles Araujo, Founder & CEO, The IT Transformation Institute

Date: May 31, 2013 - Webinar

Registration: Click Here to Register for Webinar

Time: 2:00 pm - 3:00 pm EST
Registration: Click Here to Register for Webinar
Cost: Free

• A discussion on the “Top 10 Insights” from the survey and their implications on your contact center

• A review of the 2013 Global Contact Center Survey results and key insights across the categories of Geography, Organization & Scope, Operations, and Future Plans

• Open Q&A to discuss implications on considerations for your contact center and associated sourcing direction

Interesting info to entice participation:

• The survey had nearly 300 responses representing over 560 contact centers across 4 continents and 7 primary industries

• Discussion on contact center hot topics such as growth projections, customer experience drivers, location considerations, multi-channel focus areas, and organizational alignment

• A deep dive into survey findings which support the following statements:

§  Contact centers continue to grow – in size & strategic importance

§  Location strategies continue to shift

§  Volume is growing across all channels

§  Customer experience is a competitive differentiator

Expert Speakers:

Andy Haas, Director Contact Center Transformation, Deloitte Consulting LLP

Akhil Tayal, Sr. Manager Contact Center Transformation, Deloitte Consulting LLP

Date: June 13, 2013

Registration: Click Here to Register for Webinar