Time: 12:00 pm - 1:00 pm EST

Registration: Click Here to Register for Webinar

Cost: Free

Payment Card Industry Data Security Standard (PCI DSS) is the prevalent standard for the implementation of security frameworks for organizations processing financial data in their online ecosystems.  This standard, rather than being prescriptive over hardware or software elements, is focused on the overarching processes within the IT organization, and how security process, procedures and controls are implemented.   

During this webinar you will learn about new strategies and tactical initiatives that will facilitate rapid adoption of PCI DSS compliance standard and provide your clients with “peace of mind”.  Hot issues that will be addressed include:

•      Factors make cloud controls a bit more difficult

•      Mis-conceptions on PCI DSS in the cloud

•      Audit and assessment

•      Production Operations

•      Key areas for securing resources in the cloud

•      Lifecycle of certification

Expert Speaker:

George Marootian, VP, Principal Architect at Cloud Technology Partner

Date: May 24, 2013 - Webinar

Registration: Click Here to Register for Webinar

Time: 2:00 pm - 3:00 pm EST
Registration: Click Here to Register for Webinar
Cost: Free

For companies trying to sell complex technology solutions, particularly those providing any type of IT or Business Process outsourcing services, building an effective demand generation system is highly time-consuming process – and that’s if you have already done it before. 

For already overwhelmed sales or marketing leaders getting it right the first time can be a very long and expensive learning curve.

Here are just a few of the interdependent components that must be stood up or created in order to be successful at consistently creating leads and moving those opportunities into a sales process.

• Marketing Automation Platform (integration, testing and customization)

• Website enhancements – keyword research and SEO, lead call to actions, opt-in and engagement forms
• Content Creation – blogging, webinars, white papers
• Social Media – Network development and engagement, monitoring, content sharing and syndication
• Lead Research and Qualification – personal contact and dialogue to advance qualify each lead

When do these services make sense?

• When It's Time to Start Thinking About Hiring Your First Sales Team or Expanding an Existing Team
• Prior to Making Your Next Venture Capital / Private Equity Pitch
• When You Need Dedicated Support to Launch a New Offering
• For Outsourcers Ready To Break Into New Markets 
• Before Hiring Yet Another Sales Leader or adding any More Reps to Your Team
• When Your Revenues Have Plateaued
• If You Simply Don't Have a Lead Gen Model That's Getting it Done

Join 3FORWARD, specialists helping outsourcing companies optimize their sales and demand generation processes, for this provocative, informative and instructional webinar.

Expert Speakers: 

Dan Hudson, Co-founder and President, 3FORWARD

Matt Smith, Co-founder and Executive Vice President, 3FORWARD

Date: May 30, 2013

Registration: Click Here to Register for Webinar

Time: 2:00 pm - 3:00 pm EST

Registration: Click Here to Register for Webinar

Cost: Free

In the coming era of IT, success will not be defined by the technology you build, but by the technology ecosystems that you curate. IT will cease to be the “sole source” provider of technology to the enterprise and must instead excel at orchestrating a complex web of technology service providers to deliver competitive advantage and sustainable business value. It’s no small task and will require an entirely new breed of IT management skills.

Based on his book, The Quantum Age of IT: Why Everything You Know About IT is About to Change, Charles Araujo will paint a portrait of what the next generation IT organization will look like – and what it means to IT organizations and service providers alike. He will describe the challenges – and opportunities – that the IT ecosystems will bring and how you can set yourself apart by learning how to manage them most effectively.

KEY LEARNING POINTS:
- How the next generation IT organization will operate
- What it will mean to effectively manage an IT ecosystem
- How negotiation and collaboration skills will be the key to leveraging ecosystems that drive innovation

Expert Speaker:

Charles Araujo, Founder & CEO, The IT Transformation Institute

Date: May 31, 2013 - Webinar

Registration: Click Here to Register for Webinar

Time: 2:00 pm - 3:00 pm EST
Registration: Click Here to Register for Webinar
Cost: Free

• A discussion on the “Top 10 Insights” from the survey and their implications on your contact center

• A review of the 2013 Global Contact Center Survey results and key insights across the categories of Geography, Organization & Scope, Operations, and Future Plans

• Open Q&A to discuss implications on considerations for your contact center and associated sourcing direction

Interesting info to entice participation:

• The survey had nearly 300 responses representing over 560 contact centers across 4 continents and 7 primary industries

• Discussion on contact center hot topics such as growth projections, customer experience drivers, location considerations, multi-channel focus areas, and organizational alignment

• A deep dive into survey findings which support the following statements:

§  Contact centers continue to grow – in size & strategic importance

§  Location strategies continue to shift

§  Volume is growing across all channels

§  Customer experience is a competitive differentiator

Expert Speakers:

Andy Haas, Director Contact Center Transformation, Deloitte Consulting LLP

Akhil Tayal, Sr. Manager Contact Center Transformation, Deloitte Consulting LLP

Date: June 13, 2013

Registration: Click Here to Register for Webinar