Over the years, int@j expanded its mandate to include ICT Enabled Services (ICTES), thus extending its support to organizations that largely base their business model on technology and communications. This strategic expansion came as a natural outcome of the ICT sector's success; following an initial period of developing core technologies, entrepreneurs seized valuable business opportunities that became gradually available, and launched enterprises that create additional jobs, generate exports, and attract investments. To name a few, Call Centers, Support Desks, Business Process Outsourcing (BPO) models and other Information Technology outsourcing (ITO) are amongst those enterprises that have been integrated within int@j's circle of constituents such as Extensya , Aspire Services , eStarta and CrysTelCall.
Tel: +962 6 5152322
Tel: +962 6 5152322
Message from the Chair
The Government has a role, partnerships have a role, innovation has a role, and this list can go on about infrastructure, education and other fundamental elements for success. Ultimately, companies are looking to reduce risks, improve profits, grow, trust the service, and equally important, they are looking for long term solutions.
"Your Smart Shore Destination", is about learning, applying, and setting the path. Our special interest group is a community that offers solutions that work. Our Community shows how our smart destination became one. Competitive edge is not when you have one trait that differentiates you from the rest, but is a term that shows a balance of all the factors that contribute to success; expertise, location, language, knowledge, Government, are all but a few of these factors. Our community will take us step by step to network and share success.
Mr. Aiman Mazahreh
Global Services Magazine 2010 Jordan an International Recognition
Jordan, located where Africa, Asia and Europe converge, is ideally positioned as an investment gateway to the Middle East.
Datamonitor Report Jordan as a Contact Center Location of Choice
Currently, there are several contact center operations in Jordan serving clients domestically and offshore, across a variety of vertical markets. In addition, the availability of multilingual agents with university education, coupled with excellent language skills has been a compelling reason for this growth.
Stable & Growing Economy
Jordan has adopted an aggressive, yet comprehensive and integrated approach towards development that relies on the active participation of the private sector, as well as the creation of a strong and thriving investment climate
Competitive & Educated Workforce
Jordan has built one of the most successful education systems in the region. The country currently has the highest regional literacy rate of 92%, and ensures equal access to education at all levels.
The market for outsourcing and shared services in the Middle East
The market for outsourcing and shared services in the Middle East is growing faster than the global average. The demand for services is expected to continue but companies are looking for the emergence of a primary regional destination to address the demand for services.
Success of true Public Private Partnerships, and the emergence of key sector services
Throughout the years Jordan has been reputable for its long political and economic stability in the region. Jordan built a strong economy that is able to absorb and sustain private investments. Establishing an enabling environment for domestic and foreign investments required moving forward with a comprehensive structural, financial, and judicial reform program in order to create an enabling environment for domestic and foreign capital.
Infrastructure and Connectivity
Supported by sound policy measures, strong government backing, a solid telecommunications infrastructure and a highly skilled labor force, Jordan today has become a regional leader in the ICT industry. In fact, Jordanís ICT sector is the fastest growing sector in Jordanís economy, growing at an annual average rate of 25% and offering more than 80,000 jobs