IT Help Desk ROI Calculator
Time-Saving, Powerful Wizards Estimate the Bottom-Line Impact of Outsourcing for Your Individual Business.
These easy-to-use interactive “wizards” will determine (or demonstrate) the economic value of outsourcing for any individual business and outsourcing type. You can show any management team the decision-making calculations they need to determine the value and strategy for any individual business.
Just input the assumptions for your individual business and you get, in addition to a calculations for savings, time of payback, risk of not investing in outsourcing, and more.
At the end you’ll also get a detailed report describing your business case, benefits summary, and a detailed explanation of numerous indicators of the benefits and risks for your outsourcing situation.
ABOUT YOUR NEEDS
In many companies, responsibility for help desk calls, no matter how trivial, fall on skilled IT staff. Not only is this staff overqualified, but they are often hired for their skill in servers and network administration and are not as effective in addressing end-user issues.
Outsourcing help desk operations gives scalability and focus to IT operations. Help desk operators are hired for their people skills and patience and are trained to address the issues most common among end-users, reducing time-to-resolution. Internal IT staff can be hired based on network, server, and database administration skills and are more productive. During major failures, the outsourced help desk operations have additional staff who can be redirected to address call volume, reducing wait time. More importantly, internal IT staff are freed to solve the problem rather then answer phones.
Premium Members, access this tool here.