Outsourcing News

Is Offshore IT Outsourcing Losing Its Luster? Industry experts share opposing opinions on whether offshore IT outsourcing has reached a plateau.

What's Driving Your Outsourcing Strategy? An outsourcing strategy based solely on cutting costs is likely to fail.

Call Center? That's So 2004 Outsourcing shops are moving fast into higher-paying businesses.

Outsourcing Best Practices

Change is Good: Managing Outsourcing - Transition to Maximize Value

Eyes to the Future:  Forward-Looking Baselining Adds New Dimension To Managing Change

Keeping Customers and Keeping Them Happy: Many Factors Affect Customer Satisfaction

People Power 

What People Are Saying in Your Outsourcing Forums This Week

Benchmarking: "Do you see benchmarking as a tactical tool to adjust prices, or as part of a strategic exercise that sets the terms of a relationship over the long term?"

Vendor Management: "How do you know when a vendor is "good" at relationship management? What does that look like in practice? How can you tell before you sign?"

Outsourcing ROI: "Do you forecast the ROI of your outsourcing projects?"

Vendor Thought Leadership: "Can anyone provide concrete examples of a vendor bringing unique business value to a buyer that resulted in significant revenue growth for the buyer?"