Is Offshore IT Outsourcing Losing Its Luster? Industry experts share opposing opinions on whether offshore IT outsourcing has reached a plateau.
What's Driving Your Outsourcing Strategy? An outsourcing strategy based solely on cutting costs is likely to fail.
Call Center? That's So 2004 Outsourcing shops are moving fast into higher-paying businesses.
Outsourcing Best Practices
Change is Good: Managing Outsourcing - Transition to Maximize Value
Eyes to the Future: Forward-Looking Baselining Adds New Dimension To Managing Change
Keeping Customers and Keeping Them Happy: Many Factors Affect Customer SatisfactionMatch Making: How To Choose Your Sourcing Provider