Special Interest Groups Business Process Outsourcing (BPO) Insights |
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Featured Sponsor
About VADS Berhad
VADS Berhad (VADS) is one of Malaysia's leading ICT & BPO Service Providers. VADS is a wholly owned subsidiary of TM; serving more than 500 medium to large businesses across industries.
VADS main activities are Value Added Services, IT Services and Business Process Outsourcing. They bring together people, processes and technologies to enable more effective and dynamic use of information technology and communication. VADS empowers businesses with value-based innovative solutions and services by offering their expertise in what they do best that allows you to focus on what you do best - your core business.
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VADS Berhad (VADS) is one of Malaysia's leading ICT & BPO Service Providers. VADS is a wholly owned subsidiary of TM; serving more than 500 medium to large businesses across industries.
VADS main activities are Value Added Services, IT Services and Business Process Outsourcing. They bring together people, processes and technologies to enable more effective and dynamic use of information technology and communication. VADS empowers businesses with value-based innovative solutions and services by offering their expertise in what they do best that allows you to focus on what you do best - your core business.
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OTV Videos
On-Demand WebinarsOn-Demand Webinar: Mobility in ManufacturingAs in so many other aspects of our lives, mobile devices have forever changed the way consumers and employees expect to exchange with corporations. While a host of new and exciting mobile opportunities for manufacturers are projected, the sheer diversity of devices and operating systems creates a daunting set of challenges for CIOs and business.This provocative webinar highlights news and upcoming trends in the mobility marketplace, presenting compelling success stories in manufacturing mobility. It discusses foundation and application solutions to deal with a BYOD (bring your own device) world, focusing on the following key topics:
Featured Speakers:
Sponsored by: Stefanini On-Demand Webinar: Outsourcing Readiness, Be Prepared or Just Do It?Key topics include:
Expert Speaker: On-Demand Webinar: BPO 2012 Trends and 2013 PredictionsAs an annual event, the Proservartner Shared Services and BPO Point of View has become a recognized barometer, reading the developments within the market. In this webinar, the following will be covered:
Expert Speakers: Advisory partner, Rakesh Sangani, will showcase the trends that have become the new normal in 2012 and share with you the predictions for shared services and BPO in 2013 in a "must attend" session. Nina Brown, Director of Business Engineering for DATAMARK, Inc., will join in to add perspective and commentary on the current landscape of BPO. Be the first to know, and join the conversation about the future of shared services and BPO.
Sponsored by: DATAMARK On-Demand Webinar: PMO: To Outsource or Not to Outsource - Managing the Risks and Reaping the BenefitsView this webinar to learn how to:
Featured Expert Speakers: On-Demand Webinar: Relationship Management & GovernanceView this webinar to learn about:Relationship Management and Governance continue to be hot topics as organizations further adopt outsourcing as a service delivery model. As more services get outsourced, the need for qualified and trained resources to manage and govern these relationships grows. There is too much value to be realized and too much risk to mitigated not to make Relationship Management and Governance a core competency. Join a leading expert in the field to delve into:
Hosted by: Mike Beals, Selah Group On-Demand Webinar: What is Next in Strategic Document Outsourcing?As the strategic document outsourcing (SDO) market has matured, new applications for SDO continue to be explored and developed. Providers have morphed into business-process focused partners capable of delivering a broad range of services. Keenly aware of their customers' unique business issues, providers can help them achieve greater ROI, better efficiencies and improved cost savings.This timely webinar will explore new trends and opportunities available to deliver value to both buyers and providers of SDO. The discussion will cover the following areas:
Our featured expert speakers will bring you up to date on this expanding market.
Don't miss this key opportunity to find out how strategic document outsourcing will continue to evolve as a thriving profit center in the years ahead.
Sponsored by: Williams Lea On-Demand Webinar: Improving Performance Through Business Process Re-engineeringBusiness Process Re-engineering is a tantalizing concept. A complete re-thinking and retooling of business processes offers the potential for sweeping transformation of an organization, as well as the promise of substantial cost savings. At least, this is the glowing BPR portrait painted in textbooks.But BPR in the "real world" is a completely different story. This is why the Outsourcing Institute has brought together two business transformation experts from Datamark, a business process solution provider for Fortune 500 companies, and the IT Transformation Institute. This compelling webinar delivers useful, proven and practical advice for a realistic perspective of BPR's effectiveness, as well as methods to ensure successful project implementations. Topics covered include:
Featured Expert Speakers:
This webinar provides the key information you'll need to successfully drive upcoming BPR projects.
Sponsored by: DATAMARK On-Demand Webinar: Securities Operations and IT in China - Opportunities for ITO, BPO and KPOView this webinar to learn about:
Click Here to View On-Demand Webinar and Presentation Slides On-Demand Webinar: Asian Service to Sales: Turning a Cost Center into a Profit Center for Asian CustomersThe world's largest and most populous continent, Asia, represents the fastest growing and potentially the largest spending market, particularly in the face of the economic issues that have plagued North America and Europe during recent years. Asian markets such as Malaysia and Indonesia represent critical opportunities for outsourcers who do business in this region.In this webinar, VADS, the leading Asian ICT and BPO player, will share how it helps businesses penetrate the Malaysian and Indonesian markets, grow by optimizing their sales distribution channels and ultimately, converting every Asian customer service engagement into a sales opportunity. This informative, interactive webinar provides insight into:
Featuring Expert Speakers:
Sponsored by: VADS On-Demand Webinar: Marketing BPO - Opportunities and Techniques for Increasing Efficiency in the Marketing Supply ChainMarketing is critical to unlocking new markets and revenue streams. But in today's economy, even a modest marketing budget can be difficult to swing. How can BP outsourcers market effectively without making an impossible investment?This webinar explores how BPO is transforming the marketing operation. This lively discussion looks at how BPO creates opportunities for effective investment while lowering the total cost of the marketing supply chain. A market overview will profile the latest trends in marketing BPO, covering the following topics:
Featured Expert Speakers: This webinar provides the tools and information outsourcers need to market cost-effectively in the BPO space.
Sponsored by: Williams Lea On-Demand Webinar: The Future of BPOView this webinar to learn about: Topics:
Click Here to View On-Demand Webinar and Presentation Slides On-Demand Webinar: Maximizing Sourcing Value- Thru Supply IntelligenceView this webinar to learn about: Topics:
Click Here to View On-Demand Webinar and Presentation Slides On-Demand Webinar: Why Suppliers Fail To SellWe ring in the new year with much economic uncertainty in the air and an election year in the making. Ongoing global tough economic times are often a driver for outsourcing, but as we saw at the end of 2011, uncertainty can delay and derail buyers' decision making processes and timelines and election year rhetoric, while often more pomp than circumstance when it comes to outsourcing, can certainly prove a distraction. So what will 2012 bring to the global outsourcing market? The following is discussed in this webinar:
Our Expert Speakers: On-Demand Webinar: Outsourcing Sales Outlook - IT & BPOWe ring in the new year with much economic uncertainty in the air and an election year in the making. Ongoing global tough economic times are often a driver for outsourcing, but as we saw at the end of 2011, uncertainty can delay and derail buyers' decision making processes and timelines and election year rhetoric, while often more pomp than circumstance when it comes to outsourcing, can certainly prove a distraction. So what will 2012 bring to the global outsourcing market? The following is discussed in this webinar:
Our Expert Speakers: On-Demand Webinar: BPO Outsourcing - The trends and strategies for 2012As expected, emerging technologies continue to change the face of BPO, and the uncertain economy has companies reviewing outsourcing options within the U.S., nearshore in Latin American and farshore in India, the Philippines and China. So what can the outsourcing services buyer and provider's communities expect in the New Year. In this presentation we look at some projected trends for the year 2012 and recommendations on what the year holds for you as new sourcing & pricing models and vendors emerge in the market.
Our expert speaker: Featured ContentImproving Performance Through Business Process Re-engineering: People, Process and Technology As many companies struggle with controlling costs and improving organizational structure, executives often pursue Business Process Re-Engineering or BPR to manage people, process and technology within a holistic and departmental-compliant effort to better ensure alignment throughout the organization and deliver the expected results. Done well, customer service and satisfaction should flourish in kind.
Sponsored by: DATAMARK, Inc. 3x1 interview with Michael Engel, Managing Partner, Sylvan Advisory Michael has over a quarter century as both an outsourcing Provider and Advisor with some of the world’s most respected firms.
Outsourcing Topic: Outsourcing – How to Get Started
• What is your definition of outsourcing?
• What benefits can be gained?
• Where should one start if they haven't outsourced before? Avoiding the “ditch” – Making an Effective Transition to Outsourcing Our research shows that information technology (IT)
outsourcing is here to stay. During times of economic
prosperity, outsourcing can enable a company to focus
on core competencies, improve processes, and increase
flexibility. During an economic downturn, outsourcing can
help a company reduce costs, generate cash flow, and/or
shed low-value operations. Outsourcing Institute 3x1 - 3 Questions – 1 Expert Today’s Expert: Jill Zunshine, Vice President, Americas Region, Global Procurement, Hewlett Packard
Topic: Winning in Outsourcing: Maximizing Procurement during the Sales Cycle to enhance Revenue Opportunities
Following is an interview with Jill Zunshine that relates to some of the topics Jill covered during her webinar on this same topic. Jill has an in-depth knowledge in the area of Procurement as it relates to Sales. To view the webinar as well please visit: http://tinyurl.com/Webinar-Presentation-OnDemand Value-Based BPO in a Resurgent Economy Key Findings Forbes Insights, in association with Infosys, surveyed more than 200 top-level and C-suite executives at $1 billion-plus
multinational companies to gain an understanding of how they are evaluating the risks and benefits of business process
outsourcing. In particular, the goal of the survey was to see how these executives viewed BPO in the current post recessionary
economy, and whether they are taking a more value-based approach. Review this white paper by Forbes Insights in association with Infosys to learn more. Life & Pension BPO Competitive Overview Industry-specific BPO in the life insurance sector has maintained high levels of activity throughout 2009 and 2010. However, the capabilities of the vendors serving this market differ markedly both by geography and by life BPO market segment. NelsonHall’s Charles Jupiter provides a framework for assessing life BPO vendors’ capabilities to meet your needs. The State of Learning Business Process Outsourcing Learning BPO has been one of the slower HR outsourcing markets to recover during 2010, with learning budgets traditionally being slashed during difficult times. However, learning is a key factor in retention of high performers and critical to the future success of organizations and the market has now returned to growth. Learning BPO provides a mechanism for improving the effectiveness of training while also reducing the cost of delivery. The author of NelsonHall’s Learning BPO assessments, Gary Bragar, has extensive experience of HR outsourcing vendor management within AT&T. Platform F&A Outsourcing Platform-based F&A outsourcing is a much discussed topic at present but what is the reality? While a number of suppliers are offering platform-based multi-process F&A outsourcing to the mid-market, the principal progress in platform-based F&A outsourcing within multinationals lies in increasingly specialized support for single F&A process and sub-processes with perhaps surprisingly greatest adoption in areas such as expenses management and accounts payable. Developments in Finance & Accounting BPO Finance & accounting BPO continues to be one of the safest forms of BPO, combining relatively low levels of risk, with short transition times, and high return on investment, making the service one of the most acceptable to buyers in the current uncertain environment.
Ignore the hype around full-service platform BPO and you are on safe ground. Developments in HR Outsourcing The HR outsourcing market is back. Although several of the second-generation HR outsourcing vendors have now exited the market, multi-process HR outsourcing is re-emerging in hybrid form across a narrower range of outsourced services, RPO is growing strongly, and the benefits administration market is undergoing considerable M&A activity as vendors reposition for future growth. Developments in Customer Management Services The customer management services market is undergoing major change in the delivery mix fuelled by the continuing shift of customer service to the Philippines, growth in use of WAHA services, and the emergence of new channels such as webchat .
This presentation summarizes recent developments within customer management services, including current buyer pain points, buying trends, delivery trends, changes in the vendor landscape, and implications for service buyers. Renewed Enthusiasm for HR Outsourcing HR departments continue to be faced with a strong corporate requirement for cost cutting within HR administration combined with a need to improve their identification and retention of key personnel during unsettled times. This, together with a more realistic approach by suppliers, is leading to renewed interest in HR outsourcing in 2010. Application of Multi-Channel Customer Contact Organizations are increasingly faced with the dual challenge of enhancing customer service while reducing customer service cost. Moving to a multichannel environment is becoming a key tool in addressing this challenge and may have the added benefit of providing new approaches to cross-sell and up-sell. Developments in the Role & Application of BPO The current economic environment has fundamentally changed organizations requirements from sourcing, placing a much greater emphasis on certainty of the business case and speed of pay-back.
It has also had a significant impact on organizations attitudes towards the impact of outsourcing on customer experience, use of offshoring, and the role of technology within BPO. BPO Index: July 2010 Every quarter NelsonHall holds a “BPO Index” webcast to monitor developments in BPO contract activity. This presentation shows developments in the overall level of BPO contract activity, together with the emerging patterns of BPO contract activity by process, industry sector, and geography.
It also provides examples of significant developments in the BPO market that took place in Q2 2010. |
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