OUTSOURCING ADVISOR SUPPORT CENTER

Frank Casale

MESSAGE FROM THE CHAIR

Welcome to our first ever special interest group dedicated to the Outsourcing Advisory Community!

As outsourcing has evolved over the past two decades the marketplace has gone through many changes, both positive and negative, for the Outsourcing Advisory community. Opportunities such as growth in global in complex multishore portfolios and the expanding acceptance of BPO have acted as an opportunity generator for industry consultants. But, for every opportunity, there is a challenge. The fact that many companies have been outsourcing for at least a dozen years has increased the odds of people within that company being fairly well versed in the practice. In 1989 the outsourcing world was new to virtually every company. In 2009 the typical Fortune 500 organization has a team of outsourcing brown belts and even a black belt or two.

It is unfortunate that the days of a good proposal being the critical success factor for winning a new client are long gone. This is forcing the advisory community to craft new offerings and to solve new problems. In addition to redefining their companies, may firms have been forced to do something they have never had to do before: sell and market themselves.

My prediction is that firms that excel in sales and marketing will have the edge moving forward.

With these opportunities and challenges in mind we have partnered with Cap Gemini to create a source of support and best practices for the many thousands who coach, counsel and advise for the outsourcing buyer community.

Initially, our primary focus will be on market intelligence, trends as well as sales and marketing strategies. From there, it will be up to you. Let us know what you need to succeed and how we can we help you grow. We are here for you so please send feedback, comments and suggestions to me at fcasale@outsourcing.com.

Featured Content

My Advice to the Outsourcing Advisors

The outsourcing marketplace has indeed changed over the past half dozen years or so. What people are outsourcing, where they are outsourcing to and even who is doing the outsourcing is changed quite a bit. I address these trends and their impact is my Outsourcing 2.0 white paper
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Branding to Break Away: Five Tips for Sales Acceleration

Your most valuable sales tool is often the most overlooked and under-utilized…your company brand. Being familiar to prospects saves time and enables more targeted discussions about how you can meet their needs. Below are four ways you can use your brand as a sales accelerator to win business.
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An Early View of Cloud Computing

Cloud computing is a new delivery method and choice available today for Enterprise computing that in the future will be revolutionary for business. It is a massively scalable, offsite infrastructure accessible on demand across the internet on a pay-per-use basis – owned by someone else.
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The New Economics of Outsourcing

The current economic debacle has turned the world on it’s ear. Outsourcing, although a salvation for some, carries with it a certain social stigma that cannot be overlooked. A critical examination and recasting of old practices based on facts and not emotions is the order of the day. The NEW Economics of outsourcing is compelled to address the full supply chain, from buyer to supplier.
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Upcoming Events

SALES READINESS 2013: WHAT OUTSOURCING SERVICE PROVIDERS NEED TO SUCCEED IN THE NEW YEAR

Learn more about the OI's upcoming Service Provider Summit Events in London, Atlanta & Dallas & View Agendas

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Ask the Expert

The Outsourcing Advisor Support Center Ask the Expert service is staffed by our Sponsor's subject matter experts and service leaders. Questions will receive a response within two business days, to the best of the expert's ability given the information provided.

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Important Links

Everyone: Special Interest Groups, Road Shows, Webinars, Outsourcing Jobs/Recruiting

Buyers: OI Helpdesk, RFP Tools, Vendor Selection/Matchmaker, Buyers/Practioners LinkedIn Page

Vendors/Influencers: Exposure, Thought Leadership, Sponsorship, Providers/Influencers LinkedIn Page