In a rapidly evolving outsourcing 2.0 world, it is no longer a luxury to be on top of the latest trends and best practices – its mandatory. Your success depends on it. This session will provide the latest research and intelligence with regard to who is outsourcing , where are they outsourcing to and why. Hear firsthand about both the opportunities as well as the risk and danger zones. Learn what is real, what is hype and what to anticipate in the months ahead.
- Need to get an important issue resolved and are seeking answers now?
- Need to find a peer to compare and contrast challenges with?
- Need to find the right service provider
- Looking to acquire or be acquired?
- Looking for a Job?
- *Key elements and examples of a Sales Readiness Plan
- *The Five Most Important Measurements for Achieving Sales Success
- *Old Rules and New Tools: What still applies in the 2.0 world and how to make it work
Here is your opportunity!
This unique segment of the enhanced Roadshow program has received rave reviews from our attendees. It is where you truly get to maximize on the collective experience and rolodex of the attendees, speakers and sponsors. It is your opportunity to have the floor and let your fellow attendees know what you need. For every question there is an answer. If you have a real need and you are not the shy type here is your opportunity to make the connection you need and or get the answer you are looking for.
| 10:20 – 10:35 |
Networking Break |
| 10:35 – 10:45 |
OTV video tip clip – Outsourcing 2.0 update and word to the wise |
| 10:45– 11:45 |
Outsourcing Relationship Management as the new Holy Grail: |
Relationship management in a downturn is harder, yet even more Important than ever before. Most know from experience that relationship management is important in outsourcing, but when times are tough, it becomes even more critical. As buyers and providers alike are forced to tighten their belts, the pressure is on and everyone is under greater scrutiny. Finger-pointing and blame become more common and we tend to focus on our own needs, regardless of the other side's.
Buyers have a much better chance of saving money and providers are more likely to be able to deliver profitably and sustainably when they work collaboratively with their counterparts. In this presentation we will look at how buyers and providers can work more effectively together to find new sources of value and come up with different ways to take cost out without unduly sacrificing service.
| 12:00 – 1:15 |
Networking Lunch |
All of this learning and interaction does make one hungry
Be our guest at lunch and enjoy the opportunity to further network, share and build your Rolodex
Outsourcing Excellence
For those who procure and manage outsourcing
| 1:00 – 1:45 |
Vendor Selection and the new RFP – speed, accuracy, and beyond best price: |
Why are so many customers still ending up with what seems to be the wrong service provider? In an outsourcing 2.0 world, enlightened practitioners and advisors are leveraging lessons learned and new techniques to ensure that the selected vendor has not only the right pricing and domain expertise, but also the required traits and capabilities that will ensure a productive and long lasting relationship. Compare and contracts your current approach to selecting a vendor with the emerging 2.0 approach, and get ready for an outsourcing procurement upgrade.
| 1:45 – 2:00 |
OTV video tip clip: outsourcing tools that make a difference |
| 2:00 – 2:45 |
Getting to Value and Innovation in Outsourcing |
Initial cost saving are no longer enough, nor are simply meeting the established Service Level Agreements (SLAs). Senior management is increasingly turning to the leadership of the retained organization and asking “what’s next?” This same demand then cascades down to the provider as “what have you done for me lately?” If buyers and providers cannot find ways to deliver continuous improvement and innovation, they will find themselves in a great deal of trouble. This session will look at what innovation means under Outsourcing 2.0, and how both parties can work together to achieve it.
| 2:45 – 3:30 |
Outsourcing Vendor Management Best Practices |
Research and experience confirms that buyers have the ability to significantly increasing the value of their outsourcing initiatives by proactively managing their relationships with their selected providers. This session will look at what leading buyers are doing to manage the outsourcing agreement and on-going relationship with providers, along with the in-house capabilities that are required in order to attain success.
| 3:30 – 3:45 |
Networking Break |
Sales Edge
For those tasked with selling & marketing into the outsourcing space
| 1:15 – 1:45 |
“How to Optimize the Use of Social Media in Outsourcing Marketing” |
Discuss the use of Social Media (e.g., LinkedIn, Twitter) as an advantage for buyers, sellers, and influencers. Explore how LinkedIn can be used by anyone to meet their research needs and realize their marketplace goals.
| 1:45 – 2:00 |
OTV tip clip: an outsourcing buyer talks vendor selection |
| 2:00 – 2:45 |
Marketing Best Practices: using an integrated approach to generate greater visibility, brand awareness and more qualified leads |
This presentation will share actionable tips and techniques for elevating brand recognition and creating demand. Tools such as events, public relations, social media, and analyst relations will be covered.
| 2:45 – 3:30 |
Sales Best Practices: right strategy + right process + right skills = real sales growth |
This presentation will highlight the challenges facing outsourcing sales organizations, include examples to help participants identify where these forces may be impacting their businesses and provide approaches to overcoming them.
A number of actionable strategies and recommendations will be presented, including:
| 3:30 – 4:00 |
Networking Break |
General Session
| 3:45 – 3:55 |
OTV video clip tip: beyond price, think performance |
| 3:55 – 4:40 |
Contracting and Negotiating for Success: |
A contract is the foundation of every business relationship and this certainly holds true when it comes to outsourcing. Whether you have the appropriate in house legal expertise or you need to go outside your organization to seek such assistance, this is one area where you need to be rock solid as to knowledge and strategy. Especially in these risk averse times. Anything to the contrary would be extremely dangerous. This presentation will benefit beginners and veterans alike who are seeking to ensure that they have an optimal agreement in place.
| 4:40 – 5:30 |
Outsourcing Cross Fire panel: |
Buyers and providers discuss topics ranging from the concept of a partnership, better communication, fair pricing, innovation, governance, SLAs and more.
| 5:30 – 5:50 |
Local Awards and Recognition |
We will be recognizing a local executive with an award for excellence in outsourcing achievement
| 5:50 – 6:00 |
Roadshow Wrap up and Q&A |
| 6:00- 7:00 |
Networking Cocktail Reception
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