Providers, simply fill out an application and get the recognition you deserve for doing a great job in surpassing your customer’s expectations in service.
Buyers, if you are part of a particularly effective relationship in which you feel like you and your provider truly are partners, you may be recognized through the Dynamic Duo award! A provider may reach out to you, or if you have a great relationship in mind, feel free to suggest that your provider request an application today.
Awards will be presented in categories like:
- Best in Show
- Best Overall Relationship Management Capability
The whole is better than the sum of its parts. This award goes to a provider that goes above and beyond to demonstrate a systematic, structured, holistic approach to governing and managing relationships with their clients, and shows that they work to make it repeatable, rather than relying on any one individual. NOTE: In 2010, two winners will be named in this category. One in the small to mid-size range ($400MM in annual revenue or less) and one large provider (greater than $400MM in annual revenue)
- Dynamic Duo
- Best Partnership
We all know it takes “two to tango.” This award goes to a buyer/ provider relationship that has become a true partnership. Providers and customers will be asked to answer a set of questions jointly about their relationship. This award is intended to highlight the dynamic ways buyers and providers enable one another’s success.
- The Few, the Proud, the RMs
- Best Enabled Relationship/Account Managers
Individual relationship managers are only as good as the processes put in place by provider organizations to train, support, and enable them. This award goes to a provider committed to consistently training and enabling their relationship managers and truly raising the bar for those individuals who are responsible for managing relationships.
- Ain't No Valley of Despair Here
- Best Transition Process
As we all know transition is a difficult time in any outsourcing relationship, and all too often parties involved experience in the infamous “Valley of Despair”. This award goes to a provider that describes a proactive approach and set of activities for easing the transition process to make that "Valley of Despair" shorter and shallower.
- You Expect What You Inspect
- Best Performance Management Process
Many buyers and providers lament that their metrics don’t paint an adequate picture of true performance, and don’t do a good job of helping the parties better manage their relationships. This award goes to a provider that understands the importance of measuring what really matters and demonstrates a repeatable and adaptable methodology for the way they determine appropriate metrics for a given relationship.